Blog - The Future of Work: How AI and Automation Are Changing IT

Artificial intelligence and automation are transforming the IT landscape. AI-driven tools are taking over repetitive tasks while augmented analytics provide powerful insights from data. As mundane work gets automated, IT professionals have an opportunity to upskill into more strategic roles.

RPA bots can handle routine helpdesk tickets, server maintenance, system monitoring and more. Chatbots like Bold360 lower costs by resolving common IT issues. Meanwhile, AI is enhancing cybersecurity threat detection and enabling predictive maintenance.

As infrastructure and operations get more automated, IT staff can focus on innovation. AI augmentation means data engineers, analysts and developers can build smarter applications faster. Technologies like machine learning APIs also allow non-technical staff to create solutions.

It’s vital for technology pros to gain relevant skills. IT leaders should provide training in AI, data science, cloud platforms and automation tools. With expertise in emerging tech, IT teams can become true digital transformation partners rather than maintenance providers.

The future of IT work is automation and intelligence. With the right preparation, staff at all levels can thrive in this exciting new era.